Join Our Customer Experience Team: Empower Customers, Drive Innovation

Become part of a mission-driven, collaborative culture where your dedication to service directly supports the public safety heroes who protect our communities. Led by a seasoned, customer-centric leadership team, you will have the unique opportunity to act as a change agent within our rapidly evolving organization. At Lexipol, we deeply invest in your professional journey through continuous development and clear career growth pathways. We couple this supportive environment with a highly competitive total rewards package, including a performance-based incentive structure, a 401(k) with company match, and flexible PTO.

 

 

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Migration Program Manager – Customer Transformation

  • 492264
  • On Site
  • Remote, Texas, United States
  • Customer Success
  • Full Time Exempt

The Migration Program Manager is responsible for leading the successful migration of Lexipol customers from legacy platforms to the LexOne platform through a series of highly coordinated customer transformation programs. Required Skills & Experience: • 10+ years’ experience managing large-scale enterprise software implementations or digital transformation initiatives. • Demonstrated experience leading enterprise SaaS platform migration or modernization programs. • Experience coordinating large cross-functional programs involving Product, Engineering, Operations, Customer Success, Marketing, and Professional Services. • Proven ability to analyze complex operational data and make strategic planning recommendations. • Executive presentation & communication skills: present weekly to CEO & ELT. The role is accountable for developing migration strategies, analyzing customer populations, recommending migration wave composition, coordinating detailed run books, managing release dependencies, driving issue resolution, and continuously adapting migration plans as product capabilities mature. Success requires balancing customer impact, technical readiness, operational capacity, and business priorities while delivering predictable migration outcomes at scale.

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