We're Hiring!

Title: Content Developer – Fire

Department: Content Development

Posting Location: Remote

About Lexipol 

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work: 

The Lexipol Fire Service Content Development Team is responsible for the publication of all policy, policy updates, and policy-related training for subscribers to any of Lexipol’s fire service policy manuals. Additionally, the team contributes to, and in some cases is directly responsible for, the publication of fire service-related content of an occasional nature, or for another team which may have primary responsibility for that content.  

The Fire Service Content Developer researches, reviews, and authors written content across Lexipol’s fire service product lines, incorporates updates identified by other team members into policy and procedure documents, evaluates policies and procedures for practicality and functionality within fire service organizations, researches content to align with best practice standards, and recommends changes and updates as necessary.
The Fire Service Content Developer may also review and create other written content to include: Today’s Tips scripts, e-learning courses, policy training (Daily Training Bulletins), accreditation guides, articles, blog posts, white papers, and other content as needed.  

Key Performance Objectives:

The prime objective for the Fire Service Content Developer is to deliver assigned projects with a high level of quality, while adhering to time constraints. This is done through working in these areas of focus: 

Learning 
• Learning Lexipol content, writing style, and internal working procedures 
• Learning our methods of self-assessment and open communication, and implementation of these methods of communication with your assigned manager and team members 
• Regularly practicing the actions of self-reporting and asking for assistance in upgrading your skillset via additional support and training from coworkers to achieve high levels of proficiency 
• Learning new processes, procedures, and software 
• Maintaining electronic records, logs, and files 

Collaboration 
• Participating in team meetings and other collaborative assignments 
• Conferring with subject matter experts and industry experts 
• Participating in group meetings to determine content to be developed for publication 
• Responding to client inquiries within expected timeframes 
• Collaborating with industry experts and internal teams to develop content for publication using various resources and collaborative tools 

Content 
• Interpreting accreditation body standards and identifying existing Lexipol policy content which addresses designated standards or identifying where gaps may exist 
• Developing policy content as needed to account for accreditation standard gaps, and completing metadata tagging of accreditation standards to policy content
• Evaluating policies, incorporating collaborative input from other teams, and researching content to align with state-specific practices or standards and recommending updates as necessary 
• Developing and preparing new policy and procedure content, and updating existing policy and procedure content for multiple jurisdictions, to include satisfying accreditation standards as applicable 
• Reviewing published materials and recommending revisions in scope and format 
• Staying abreast of new trends and innovations in various sectors of public safety, legal, and risk management fields 
• Managing priorities to complete assignments within designated timeframes 
• Collaborating with internal stakeholders to provide high quality, error-free work product for our clients 
• Conducting research to identify current and future policy needs based on trends, best practices, case law, accreditation standards, and other influences 
• Critically reviewing and editing content developed by others 
• Developing training content (DTBs, Today’s Tips scripts, e-learning courses) 

Required Qualifications:

• Minimum five (5) years of experience in the fire service serving as a Battalion Chief, Division Commander, or higher rank, or equivalent.
• Bachelor’s degree or higher from a regionally accredited institution.
• Experience developing policy and procedure (e.g., researching, authoring, reviewing). 
• Excellent verbal and written communication skills, including a strong knowledge of English composition and grammar standards. 
• Understanding of the purpose of policy and procedure and possessing the ability to evaluate material for applicability in one or more public safety sectors. 
• Passion for developing and effectively presenting information and ideas in writing. 
• Ability to comprehend and present information and ideas as part of a collaborative process in a fast-paced remote-work environment. 
• Ability to prioritize multiple, repetitive assigned tasks and due dates, while utilizing problem-solving skills to evaluate new information or changing circumstances, and providing creative solutions to problems as they arise.
• Ability to research case law, policies, procedures, and other publications, and identify and understand the implication for both current and future policy and other related content. 
• Possess heightened attention to detail, enabling the detection of inconsistencies in format, citations, and context. 
• Motivated self-starter with the ability to work with little supervision within a home-office setting. 
• Advanced functional knowledge of Microsoft Office (e.g., Word, Excel, PowerPoint) and strong general computer skills. 
• Creative writing and analytical skills. 
• Time management skills. 
• A desire to learn. 
• Experience in quality assurance and quality improvement. 

Preferred Experience:

• Minimum ten years of fire service experience. 
• Minimum five (5) years participation in the research/development, writing, review, and application of policies and procedures, and the application of law to fire service activities.

Target Outcomes/Success Metrics:

• Knowledge Management System (KMS) and LexOne: To develop a working knowledge of our proprietary software system. 
• Wrike: To develop a working knowledge of our internal document/product management system. 
• Policy and Procedure Content Development: To process policy and procedure updates and issue them to the respective state by the target date. 
• To develop training content across the public safety product lines (DTBs, Today’s Tips scripts, e-learning courses, other training content) as assigned. 

Employee Value Proposition:

• The goal of this team is supporting first responders through the successful delivery of content and products to support their public safety efforts. 
• A team culture composed of former first responders provides professional camaraderie and the opportunity to positively influence the industry. 
• Very welcoming, collaborative environment. 
• Daily communication with team members. 
• Our mission-driven organization is growing, committed to team member growth, and looking to scale the impact of our work. 
• The work is challenging and varied. 
• With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in the business. 

The Environment:

• Flexible work from home environment, with expected availability during the workweek generally during daytime hours.
• May be assigned projects in any area of our public safety product lines and manuals. 
• Report to a public safety product line manager, who understands the technical and business aspects of the team and is committed to building partnerships, continuous improvements, and supporting the success of each team member. 
• Team members are supportive of one another and are there to provide assistance. 
• Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. 

Compensation and Benefits:

Lexipol offers a competitive base salary, monthly or annual incentive, and a comprehensive benefits package including 401(k) with company match and a flexible paid time off plan. 

This is a full-time hourly role with of $35 per hour.

About Lexipol

Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)

Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.